+44 203 280 3665

Salesforce Service Cloud implementation services from proven experts

Get salesforce Service Cloud doing what you need to transform customer support

Implement the Service Cloud to re-design end-to-end service and support processes and make them efficient and effective. Make customer services commitments to customers that you keep and exceed.

PROCESS
RIGOUR

Re-design end to end service and support processes to make them efficient and effective.

Make customer services commitments to customers that you keep and exceed.

Measure and report on customer service effectiveness. Proactively manage SLA performance. Get root cause analysis on support tickets. Track team and departmental workloads using salesforce.

CUSTOMER
SUPPORT METRICS

Measure and report on customer service effectiveness. Proactively manage SLA performance.

Get root cause analysis on support tickets. Track team and departmental workloads.

Increase customer loyalty and retention by making it easy for customers to interact with you by implementing the salesforce Community. Share knowledge that allows customers to quickly resolve their own issues.

CUSTOMER
COMMUNITIES

Increase customer loyalty and retention by making it easy for customers to interact and collaborate with you.

Share knowledge that allows customers to quickly resolve their own issues.

Significantly extend core Service Cloud functionality through systems integration or pre-built packages that will automate key elements of your support offering.

EXTEND
FUNCTIONALITY

Significantly extend standard salesforce Service Cloud functionality to extend business benefits.

Integrate with other systems or use our pre-built packages to streamline processes.

Customer Story

Headquartered in Yorkshire, UK, MAM Software is a market leader in the provision of business management solutions to the automotive aftermarket, building supply and distribution industries.

The company offers an extensive range of Service Contracts to support the hardware and software installed as part of each customer solution.

GSP implemented over 100 Salesforce Service Cloud seats and a Customer Community solution to transform customer service and support. This makes extensive use of Service Cloud features including Cases, Milestones, Support Entitlements, Service Contracts and Assets.

A Customer Community also enables customers to raise and track issues and to access the extensive Knowledge Base.

MAM also makes extensive use of Salesforce Chatter to communicate on customer issues across the various teams and directly with customers.

“Gary and the team at GSP helped us completed re-engineer our support processes,” says Robin Darnell, Director of Operations. “We now offer a level of customer service and collaboration unparalleled in our industry. It’s a competitive advantage that has been critical in helping us to forge ahead with new customers.”

 

5 Compelling Ways To Increase Your Salesforce Benefits in 2017

5 Killer Ways To Increase Your Salesforce Benefits

Tell-tale signs you need a salesforce Product Selector

3 Steps Every Business Must Take To Increase Salesforce User Adoption