Customer Story | Medora
How Medora Cut Admin Time and Simplified Seasonal Pricing in Salesforce
“Both the Volume Pricing and Product Manager apps are very user-friendly, easy to set up, and the GSP team has been highly responsive and helpful.”
Jennifer Sykora
Salesforce Product Manager, Medora
Medora, a non-profit organization that runs fundraising, group events, and volunteer programs, needed a way to simplify everyday tasks like setting up opportunities and managing seasonal pricing. Their current process was taking far longer than the team wanted, leaving staff tied up with admin work.
Medora streamlined its Salesforce setup by introducing GSP’s Volume Pricing and Product Manager apps. Pricing updates that once required eight separate price books now run through a single, consolidated structure, and product selection is faster and easier thanks product bundles and an intuitive tree-based interface.
THE CHALLENGE
Hours Lost on Product and Pricing Management
For Medora’s 35+ Salesforce users, everyday tasks were taking longer than they wanted. Setting up opportunities meant scrolling through lengthy product lists, and managing seasonal pricing required juggling eight different price books. Instead of helping customers and creating value, reps were stuck in repetitive admin work.
As Salesforce Product Manager Jennifer Sykora explained, “Users were spending hours on things that should take 15–20 minutes.”
To support their growing needs, Medora wanted a way to make Salesforce processes more efficient. While native tools and Conga handled the basics, the team needed more flexibility to simplify their workflows and save valuable time.
THE SOLUTION
A Smarter Way to Manage Products and Pricing
After trialling several options on the AppExchange, Medora selected two GSP apps - Volume Pricing and Product Manager - to tackle their biggest challenges.
Volume Pricing simplified pricing management by consolidating eight separate price books into one. This gave the team a clear, scalable way to handle their seasonal and quantity-based pricing changes without adding layers of complexity.
At the same time, the Product Manager transformed the way reps build opportunities. With its intuitive tree structure, products are now grouped and organized logically, so users can find and add what they need in just a few clicks. The app also enables Medora to create product bundles and packages – essential for providing a complete service to their customers.
THE OUTCOME
Time Saved and Processes Simplified
Medora quickly noticed the difference. With just one price book to manage, seasonal pricing updates became far more efficient, and setting up opportunities was a faster and easier process.
The response from sales reps is overwhelmingly positive. Adoption was smooth, and requests for support after rollout were minimal. Jennifer explained, “I rarely hear from them with questions or problems. And then, whenever I check in and ask how it’s going, I get, ‘Oh, it’s so great. This saves us so much time!’ I get a very enthusiastic response from the people who are using it every day.”
She added, “Both the Volume Pricing and Product Manager apps are very user-friendly, easy to set up, and the GSP team has been very responsive and helpful.”
Start Working Smarter in Salesforce
Ready to give your Salesforce users time back? GSP’s Volume Pricing and Product Manager apps simplify pricing updates and product selection. Explore the apps today or contact us by completing the form below to learn more.
About Medora
Theodore Roosevelt Medora Foundation (TRMF) is a public non-profit organization dedicated to preserving the historic character of Medora and the surrounding Badlands while promoting the values and traditions associated with Theodore Roosevelt. Since 1986, the foundation has created a vibrant destination for visitors through lodging, entertainment, and recreational services.
